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Delivery time depends on your location. For domestic shipments (Spain), the estimated time is 24-48 business hours. For international shipments within the EU, it's 3 to 5 business days.
All our products are shipped from our central warehouse in Bilbao, Spain.
Shipping costs start at €4.95 for Spain and Portugal, and from €12.00 for the rest of Europe. For the rest of the world, each product includes a simulator to calculate the specific shipping cost to the destination country, which is also shown at checkout.
You have 14 calendar days from the receipt of your order to request a return.
Go to My Orders or Guest Order (for guest checkout users), select the relevant order and click "Request Return (RMA)".
Once the product is received and verified in our warehouse, we will process the refund within 3 to 5 business days using the same payment method.
Yes, we are authorized distributors of all the brands we sell. All products are 100% original and come with their case.
All our products come with an official 2-year warranty against manufacturing defects.